Facilities Workflow Software, Routing Requests

What is Facilities Workflow Software?

Facilities Workflow Software routes service requests and tasks to the right people for approval, further decision making and for task completion. Facilities Service Workflows evaluate the facts of the request or task and route it accordingly, based on rules and decision points. Many organizations have complex business processes to support good decisions, financial controls or manage risk. Because these processes are understood and repeatable, a workflow solution can be programmed to recognize the key elements of the request and initiate a predictable workflow.

Support Complex
Business Processes

Ensure Consistent
Processing

Properly Vet
Requests

Keep Stakeholders
Informed

Improve
Customer Service

Customizable
Rules

Our Unique Approach

Custom Workflows

The workflow engine in Engage Requests is incredibly sophisticated and allows you to:

Create custom workflows with an easy-to-use, drag-and-drop workflow designer
Ensure requests have funding approval (if applicable) before any work proceeds
Conditionally generate multi-trade work orders when necessary
Dynamically route by property, location, account, and many other data elements

Improve Communication

Engage Requests is a user-friendly, integrated facility service request solution that improves communication across your organization and speeds up request to resolution.

Engage connects the requester, facilities department, and technicians in the field for each service request. The system creates clarity and enables near real-time communication, so everyone remains in the loop as work is planned, scheduled, and executed.

End-to-End Solution

FacilityForce provides a comprehensive, end-to-end solution for facilities management including the ability to:

Capture complete details via a sophisticated online request engine (Engage),
Enable map-centric asset management with the embedded power of Esri ArcGIS (Locate),
Route requests according to your business processes for approval, schedule and allocate the necessary resources (Operate),
Dispatch to field personnel who use mobile apps to locate the job, order parts, log time and complete the work (Perform),
Track complete costs and performance metrics across your organization (Analyze),
Leverage standardized tools to streamline processes and exchange data with other systems (Automate).

Testimonials

We have turned inefficient and outdated government processes spread across loose excel files, on multiple staff computers, into a reliable centralized location with data viewable by all of our executives at any time.

Thomas Miller - Chief Real Estate Officer

We now have one place to see a complete picture of all our properties' and assets' true cost burdens.

Tim Corbett - Chief Deputy Director

FacilityForce's AssetSync has enabled us to institute a very streamlined process. Our field techs love it and it's saved us a significant amount of time and money.

Facilities Workflow Software

What is Facilities Workflow Software?