Support Advantage

FacilityForce Support Advantage

Support Advantage is an optional add-on to your Annual Support & Maintenance that provides an additional block of managed services time.

Support Advantage

 

Could you use additional help getting things done in your FacilityForce software?

Are your internal resources stretched thin? Have you had turnover in your support staff? If any of these common challenges resonate with you, then Support Advantage may be just what you need.

Support Advantage Works for You

Support Advantage

Extra Help, Without the Extra Work

It’s hard to imagine improving on FacilityForce’s already stellar Software Support & Maintenance program, but that’s exactly what Support Advantage does. Think of it like the “icing on the cake”. Support Advantage is an optional add-on to your Annual Support & Maintenance that provides a block of managed services time to be used ‘as you wish’ for a variety of services that would otherwise be billable.

Support Advantage

Giving Time Back to You

Support Advantage provides time that can be used for training services including online classes, system administration assistance, help with data cleanup / loading, business process consulting, upgrade assistance (for on-premises customers), access to discounted rates for custom development. Simply choose your Support Advantage level (number of hours annually) from the options below and enjoy the savings of standard hourly rates …plus you have a entire year to use your block of time. 

Support Advantage Provides

Basic Training on Specific Topics (How-To’s)

Basic Training on Specific Topics (How-To’s)

System Administration Assistance

System Administration Assistance

Annual Training Classes (on API Training, BIRT Reporting, Workdesk Config, etc.)

Training-Oriented Classes (on API Training, BIRT Reporting, Workdesk Config, etc.)

Data Cleanup, Data Loads

Data Clean up, Data Loads

Basic Business Process Consulting

Basic Business Process Consulting

Upgrade Assistance (for On-Prem customers)

Upgrade Assistance (for On-Prem customers)

Plus

A free annual Security Health Check ($2,000 value)

*A free annual Security Health Check

5% discount off list rates for Custom Development or the use of ‘Advanced’ resources

*5% discount off list rates for new Custom Development Projects

*For Medium & Large sized Subscription Levels

The Right Fit for Your Needs

Let's Talk

Let-Talk-2.1

Support Advantage works for you.
If you are in need of some extra hands to help lighten your load, while saving your organization time and resources...
Let's talk. 👇

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