Our world-class support services and friendly techs are standing by to ensure your FacilityForce system runs smoothly.
Product Support
Product Advancement
Customer requested enhancements and major product innovation to provide a congruent and evolving user experience.
Customer Priority Defects Addressed
Hundreds of defects are prioritized and addressed in major releases and patches throughout the year.
Technical and Security Upgrades
Product technical stack and dependancies updated and maintained to avoid security related vulnerabilities or degrade of service.
Product Accessibility Compliance
All products tested against current web accessibility standards.
7 to 7 Call-in Support
Multi-level support escalation to address all issues ranging from product support to mission critical.
24-7 Online Support Ticket Management
Multiple contacts can be notified as a ticket is troubleshot by our staff until it reaches resolution.
Searchable Knowledge Base Articles
24/7 access to Customer Portal with Knowledge Base articles based on most common questions fielded by our Customer Support team.
Embedded Product On-line Help
Context sensitive searchable and up to date help related to each module and screen.
Customer Resource Center
Extensive collection of webinars, trainings, workshops, and sessions from previous User Conferences for new people joining your team and as a refresher for existing members.
Customer Success Management
Personal yearly follow-ups to review status and opportunities to help your team. Additionally, customer specific pages that include content that is relevant to the solutions your team manages.
Custom Development
Interfaces and product extensions that provide automated integrations with external systems and improve operational efficiency.
Hosting Support
Best-in-class Hosting Environments
Amazon Web Services best practices leveraged to provide scalable environment with built-in performance monitoring.
Consistent Availability & Monitoring
Pervasive vulnerability scanning and security tools for 24/7 monitoring for threat protection.
Disaster Recovery
Documented disaster recovery procedures to prevent loss of data in case of system outage.
Database Backups
Data backups are captured nightly and stored up to 14 days.
Periodic backup restores are performed to verify data.
Database servers are setup in AWS as a Multi A-Z configuration for redundancy and failover backup.
All data stored within the United States.
Version & Patch Upgrade Support
FacilityForce provides full upgrade support for each hosted environment on request.
